We ALWAYS appreciate client’s praise, and just like Jeff states below, we want to let the world know! Thanks Cristina Cubas for going Beyond Ordinary.
“I work in the service business myself and when I experience a level of customer service that is so far above and beyond the call of duty, I want to take the time to let the world know.
My business partner and I started StudioMax Design about 2.5 years ago after a career in the ad agency game, so my vested interest in servicing my clients is even more important to me now that it is my company.
I was referred to Cristina and OAI through a mutual colleague, Dean Whaley (CCM Graphic Solutions) and my partner and I were exploring some different options for printing a large interior wall graphic for my client, Premier Eye Care. At the time there was no urgency at all and when we came to meet Cristina a week ago yesterday, she was very helpful, informative and client-service oriented … Despite the fact that we all know this was far from her biggest job/client to worry about.
We left your office with a couple of ideas in mind and Cristina began the quoting process, only for me to call with my hair on fire on Friday asking her if she can pull a miracle. My client had a huge photo shoot opportunity in her office in Delray Beach today that required her to have these huge graphics hanging on the walls by last night. After first telling my client that printing 2 graphics at 15’ x 10’ with seams/grommets and having them hung in an office 4hrs away within that timeframe was impossible … I decided to pick up the phone to have Cristina confirm to me that I was crazy.
Well, apparently I wasn’t crazy and Cristina took our art on Friday afternoon around 3pm and managed to have everything printed/packaged up for pick-up by yesterday at 3pm.
I’ve been in this insane advertising business my whole career, so I’m accustomed to fire drills and obviously OAI is as well, but this was beyond my expectations and now that the printed pieces are delivered and hung … And especially after a 2:30am email from the CEO of Premier Eye Care early this morning expressing her appreciation, I now wanted you to know how fantastic Cristina is.
This is obviously a testament to your whole production team as well, but Cristina managed this back/forth process, answered all of my high-maintenance questions and she delivered. This was a small $2,500 job, but it went a long way with me and you have a client for life.
Thank you very much!” – Jeff Rutti, Owner of studiomax Design